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About this role
🍔 Supervise daily restaurant operations to keep service fast, friendly, and on brand for A&W guests.
👥 Lead, coach, and support crew members during shifts to maintain strong teamwork and a positive, upbeat workplace.
🧾 Oversee opening and closing procedures, cash handling, and daily shift reporting with accuracy and accountability.
🧼 Ensure food safety, sanitation, and cleanliness standards are consistently followed throughout the restaurant.
⏱️ Coordinate labour and station coverage to meet busy rush periods while keeping guest wait times low.
🕒 Required to preform same duties as those supervised when required.
📋 Train new team members on menu items, guest service standards, policies, and operational procedures.
✅ Monitor product quality, portioning, and order accuracy so every guest receives a great meal every time.
🤝 Resolve guest concerns professionally and escalate issues when needed to protect the guest experience.
📦 Track inventory usage and restocking needs, and communicate supply or equipment issues to management promptly.
💪Train new employees that are hired to transfer skills.
🧠Other Duties that apply.
Requirements
🎓 Completion of secondary school is preferred, with post-secondary hospitality or food service training considered an asset.
⏳ 2-3 years of experience in food service, quick-service restaurants, or 1 year of supervisory experience is required.
👔 Proven ability to lead by example, motivate a team, and maintain a fun, respectful work environment.
🧠 Strong customer service, problem-solving, and conflict-resolution skills in a fast-paced setting.
💻 Comfortable using POS systems, scheduling tools, and basic reporting or inventory software.
🚦 Good understanding of food safety, workplace safety, and cleanliness standards.
🕒 Flexibility to work a variety of shifts, including mornings, evenings, weekends, and holidays.
💪 Ability to stand for long periods and keep pace during busy service periods.
Schedule
Hours per week
32 hrs
Start date
As soon as possible
Eligibility
Language requirement
English
Terms of employment
Permanent, full-time position with shifts that may include days, evenings, weekends, and holidays. Start date: as soon as possible. Probationary period applies.
Benefits
Competitive hourly wage, staff meal discount, paid training, and standard employer-provided benefits may be available after eligibility requirements are met. Extended Medical and Dental after 1 year.
General Disclosure
We use automated employment decision tools and artificial intelligent tools to screen, assess, and select applicants based on job-related qualifications and experience. We are committed to fairness and maintain meaningful human oversight at every stage of our recruitment process. A human remains the sole authority in deciding which candidates progress through the hiring process. All final hiring decisions are always made by the employer.
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