About this role
Set staff work schedules and monitor staff performance.
Control inventory, monitor revenues and ensure guest satisfaction.
Arrange delivery with suppliers for food and other supplies to arrive on time.
Spearheads the recruitment of new team members, training and developing existing team members and motivating and encouraging a team to achieve targets.
Provides ongoing performance feedback and conducts and records regular performance reviews.
Works on building the restaurants’ “bench strength” by identifying and developing high
potential employees, supervisors and assistants for progression to the next level.
Communicates with all shifts on day to day operations and critical areas of focus.
Responsible for planning and working to achieve
budgets, maximize profits and achieve sales and transaction targets including control of Food/Paper/Labour costs in the restaurant.
Ensures high standards of Guest experience are maintained.
Resolves Guest complaints and turns potentially negative situations into positive ones.
Runs company-wide incentive programs.
Assists in maximizing team member coverage at all times, performs the role of Floor Leadership and works as required in various areas during busy periods to maintain optimal Guest service levels.
Manages team member scheduling to ensure adequate coverage on all shifts.
Requirements
Completion of a college or higher education certificate is required. Business degree, HR Management or masters degree is an asset.
Several years of experience in the food service sector, including supervisory experience is required.
Punctual
Wage depends on experience
Attention to Detail
Excellent customer service skills
Strong dispute resolution skills
Willing to work evenings, weekends, early mornings and holidays
Willing to work split shifts
Strong communication skills
Strong math skills and able to balance budgets
Able to achieve high set of standards based on metrics determined by the company.
Schedule
Hours per week
40 hrs
Start date
As soon as possible
Eligibility
Language requirement
English
Terms of employment
Full Time Year Round
Benefits
Health and Dental provided by Maximum benefits
RRSP Pension Plan
General Disclosure
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